Date: | December 1, 2011 |
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Location: | DC 2303 |
Time: | 11:30 |
Chair: | Stephen Mann |
Date: | December 8, 2011 | December 15, 2011 | December 22, 2011 | January 5, 2012 |
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Location: | DC 2303 11:30 | DC 1331 11:30 | DC 1331 11:30 | DC 1331 11:30 |
Chair: | Simon Parent |
Matei Negulescu |
Alex Pytel |
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Technical Presentation: | Philippe Lamoureux |
Stephen Mann |
Matei Negulescu |
Simon Parent |
Ben Lafreniere |
Title : Understanding the Faces and Uses of Online Tutorials
Abstract: Despite their prevalence, little is known about how users make use of web tutorials for feature-rich applications, and why authors take the time to create them. We analyzed comments posted to web tutorials to understand the purposes that tutorials serve for users, and examined the tutorials themselves to understand their structure and for insights into why authors create them. Our results indicate that users come to tutorials for help performing specific tasks, but also to check their existing skills, learn new techniques with applications, and for the experience of following an advanced workflow step-by-step to create a complex end result. As for tutorial authors, we found that most tutorials had clear extrinsic reasons for existing, including earning ad or referral revenue, promoting premium products or services, or acting as a portfolio for the author's skills and abilities. We suggest a number of improvements to current tutorial interfaces based on our findings. |
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